Why install with SORA
From boxes on the floor to customers served.
Opening a new location or replacing a system that’s let you down? We plan the cutover, set up the hardware, configure and test everything, and train your team before the first ticket.
And when the install is done, you’re not on your own. The team that set it up is the team you call next month.
On siteOur own technicians. Installs are done in person by SORA techs who know your platform.
1 dayFor many installs. Planning and testing start earlier, so the day itself goes fast.
Day oneReady for service. Menus, users and integrations tested before your first ticket.
How an install works
Four steps, so launch day feels boring in the best way.
01
Plan
We map the cutover before anything ships.
- Pre-install planning and go-live checklist
- Network readiness review: WiFi, cabling, stations and printers
- Multi-location rollout scheduling
02
Set up
Our techs install and configure it on site.
- Terminals, printers, cash drawers, KDS and tablets
- Users, roles and permissions
- Menu setup coordination
03
Test
Everything gets checked before service.
- Payments, printers and KDS
- Online ordering and reporting tools
- Key workflows validated end to end
04
Go live
We stay on hand for launch day.
- Staff training on the system they’ll use
- On-site launch support
- Launch day troubleshooting
90
After go-live
Going live is day one. We stay close for the next 90.
The 90 Day Post Live Success Program adds a call within 48 hours, check-ins through day 90 and up to three on-site visits, with SERVD live support the whole time.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
One team after the install, too.
Your POS depends on your network and your website. We handle all of it, so there’s no finger-pointing between vendors.
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.