Hospitality
Guests notice when the tech fails.
A card reader down at the front desk, a bar that can’t close tabs, Wi-Fi that drops in the far wing. In hospitality, every glitch happens in front of a guest.
We’re the IT support team for hotels and resorts: the POS at every outlet, the network and guest Wi-Fi that tie the property together, and the website guests find you on, with one team to call for all of it.
7 days8 AM to midnight ET. Live POS support for every outlet on the property.
NationalRollouts for a major hotel brand. We plan, install and support properties across the country.
1 callPOS, network and website. One team, so nothing gets bounced between vendors.
What we fix
The problems guests notice first, and how we fix them.
Every outlet runs a different setup.
We standardize the POS across the restaurant, bar, pool, spa and gift shop, so reporting and training work the same everywhere.
Room charges won’t post.
When a charge doesn’t reach the guest folio, we work the issue with your PMS vendor until it’s fixed, so your team doesn’t have to.
Guest Wi-Fi drops in the far wing.
Our techs run the cabling and access points, then SERVD I.T. monitors the network 24/7 with LTE backup internet.
Something breaks at 10 PM.
Call SERVD and a Tier 2 tech works the problem with you, 8 AM to midnight Eastern, seven days a week.
Menus differ from outlet to outlet.
We build and manage menus across every outlet and property, so items, prices and modifiers stay consistent.
A new outlet or a property-wide refresh.
We install, test and train before launch, stay for opening day, and use the same setup at every property.
Seasonal staff every year.
On site or remote training, in a group or one-on-one, plus refreshers whenever your team turns over.
The website isn’t bringing in guests.
We build and manage websites for properties and their restaurants, with local search that helps travelers find you.
Who we work with
From boutique hotels to golf clubs.
Hotels and resorts
Front desks, restaurants, bars, spas and gift shops, with every outlet on one supported setup.
Golf and clubs
Pro shops, clubhouses, grills and snack bars spread across a big property.
Theaters and venues
Bars, concessions and merch that have to move fast before the show and at intermission.
Properties we support
We support Toast, Square, Lavu and Slice as an authorized partner, plus the tools around them like Olo, MarketMan and Restaurant365. See our partners.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.