After go-live
The questions start after the installer leaves.
The first few weeks on a new POS are when your team finds the edge cases. The 90 Day Post Live Success Program keeps an expert close while everyone settles in.
It doesn’t matter who installed your system. Add it to a SORA install or sign up on its own when you go live.
48 hrsFirst follow-up call. We talk through early issues and questions right after launch.
3 visitsOn site, two hours each. For training, troubleshooting, adjustments or team refreshers.
7 days8 AM to midnight ET. SERVD live support from Tier 2 techs for all 90 days.
Your call schedule
We call you, so you don’t have to chase us.
01 · WITHIN 48 HOURS
Post-live call
We schedule a follow-up call to talk through any early issues or questions.
02 · THE FOLLOWING WEEK
First week check-in
We check in to make sure everything’s working as expected and handle any open concerns.
03 · WEEK TWO TO DAY 90
Biweekly calls
We move to calls every other week to keep communication steady and your support ongoing.
Plus, all 90 days
Hands on site when you need them. A real tech on the phone when you don’t.
Up to three on-site visits
Two hours each, to handle whatever comes up: training, troubleshooting, adjustments or refreshers for your team.
SERVD live support
Direct access to our US-based call center, staffed with Tier 2 techs from 8 AM to midnight Eastern, 7 days a week.
Still planning your launch?
We can handle the install and train your team before the 90 days even start.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.