Frequently asked questions.

Quick answers about SORA's POS, IT and web services, support hours and pricing.

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SERVD support (310) 736-9302

8 AM to midnight ET, 7 days a week

support@sorapartners.com

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GeneralPOS servicesPOS installationIT servicesWeb servicesSupport and contact

General

Working with SORA.

Our technicians are trained on the platforms we support, and our network, IT and web teams do this work every day. We’re an authorized partner for Toast, Square, Lavu and Slice, and we support everyone from single locations to multi-location groups and enterprise brands.

Yes. Plenty of our customers run a single location. We fit our POS, IT and web services to how you operate, whether you’ve got one location or many.

Yes. We standardize POS and network setups, coordinate rollouts and onboard new locations so every store runs the same way. Keeping menus consistent across locations is covered by our menu builds and MLM service.

Both. A lot of issues get fixed over the phone or remotely. When something needs hands on, our technicians come on site.

Both. We take on projects like new store openings, POS rollouts and website builds, and we run ongoing services like SERVD live POS support, managed IT and SORA Sites website management.

Projects are quoted at a fixed price. Ongoing services like SERVD, managed IT and website management are a monthly fee, based on things like how many locations you have, the level of support you want and which services you bundle. Paying for a year up front gets you a discount. We’ll walk you through the options on the first call, and you can see our SERVD plans anytime.

Yes, and bundling saves you money. We can combine POS, IT and web services into one monthly cost, with one team to call for all of it.

POS services

POS support, partners and training.

See POS Services →

Installation, training, live support through SERVD, menu builds and multi-location management (MLM), and third-party integrations.

Toast, Square, Lavu and Slice, where we’re an authorized partner, plus the tools around them like Olo, MarketMan and Restaurant365.

Yes. SORA Partners is an authorized Toast partner. We install, train and support Toast systems, including live support through SERVD.

Yes. We’re an authorized Square partner, and we install, train and support Square systems.

Yes. We’re an authorized Lavu partner for installs, training and ongoing support.

Yes. We’re an authorized Slice partner, and we install, train and support Slice systems for pizzerias and restaurants.

SERVD is our live POS support program. Call and you’ll reach a US-based Tier 2 tech who knows Toast, Square, Lavu and Slice, with Tier 3 on standby for the tough ones. It runs 8 AM to midnight Eastern, seven days a week.

Yes. Menu builds and MLM is its own service: new builds, rebuilds, ongoing changes, and keeping menus in sync across locations on Toast, Square and more.

Yes. We set up and support tools like Olo, MarketMan, Restaurant365 and Kitchen Armor, and we work the issue with the vendor when something breaks between systems. See our partners.

Hands-on training on site or remote, in a group or one-on-one, for front-of-house staff or managers. We also run refreshers and get new hires up to speed.

Yes. Our Mantra support add-on for SERVD covers missing checks, Disney package errors and special refunds. We also install and train on Mantra.

POS installation

Installs and go live.

See POS Installation →

Hardware setup, device configuration, testing and launch day support. Depending on the project, we also handle training, peripherals, integrations and a network readiness review.

In most cases, yes. We’ll confirm it works with your POS platform and only recommend replacements when they’re needed for reliability.

It depends on the number of terminals, peripherals and integrations. Many installs are done in a day, and planning and testing start well before that so launch day goes smoothly.

We plan the cutover, test equipment and integrations ahead of time, and check your key workflows before go live, so service keeps running while we switch you over.

Yes. We standardize the setup across locations, coordinate timelines and support each go live so every store launches the same way.

Yes. We train your team before launch and stay for launch day troubleshooting, so nobody’s figuring it out mid rush.

Our 90 day support add-on covers the first three months after go live, with scheduled on-site visits. After that, you can keep going on SERVD for live support.

IT services

Networks, devices and security.

See IT Services →

IT setup and management, cabling and Wi-Fi, staff device management, security, managed networks through SERVD I.T. and IT Health Checks.

SERVD I.T. is our managed network service. We monitor your network 24/7, keep it maintained and patched, and add LTE backup internet so you stay online when your main connection drops.

Yes. Our own technicians run cabling, install Wi-Fi and set up networks for new locations of any size.

Yes. We’ll troubleshoot what’s broken, patch and secure what you have, and keep it maintained from there. Most businesses start with an IT Health Check so we both know what we’re working with.

At least once a year, and whenever you make a big change like a new location or new systems. It’s done remotely and on site, and you get a ranked list of what passes, what needs a review and what needs action.

We set up managed firewalls, endpoint protection and encryption on business devices, and PCI-compliant configurations for card data. Then we watch for threats and keep everything patched.

Web services

Websites and search.

See Web Services →

Website design and builds, website management through SORA Sites, e-commerce, integrations and SEO.

Yes. We design and build websites for any kind of business, mobile friendly and built to bring in customers.

Most builds launch in four to six weeks, depending on how complex the site is and how ready the content is.

SORA Sites is our website build and management service. We handle design, hosting, updates and performance, so you’re not maintaining a website on top of running a business.

Yes. We can take over an existing website and manage it for you, or work on its SEO.

Online ordering, e-commerce, payments, and customer and email tools like HubSpot and Mailchimp.

Yes. Our SEO service covers local search, AI search visibility and content, with a monthly report so you can see what’s working. It works on any website, and SORA Sites customers get it at a reduced price.

Support and contact

Getting help.

Contact Us →

Live POS support through SERVD runs 8 AM to midnight Eastern, seven days a week. For everything else, send us a message through the contact page anytime.

On SERVD, a Tier 2 tech handles your call from the start. No waiting for someone to call you back.

Live POS support through SERVD, managed networks through SERVD I.T., IT and device management, website management through SORA Sites, and on-site visits when something needs hands on.

Most inquiries get a reply within one business day. If something’s down and can’t wait, call support for the fastest response.

Your POS platform, how many locations you have, the issue or goal, and your timeline. A rough budget helps too. More context means faster help.

Trusted by 2,000+ restaurant brands and franchise groups

Firehouse Subs
Tom's Watch Bar
Goop Kitchen
Eggs Up Grill
Mendocino Farms
Winghouse
Modern Margarita
Atomic Burger
Fat Patty's
Buddakan
Dick's Wings

and 2,000+ more

What operators say

Our techs get asked for by name.

“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”

Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA

“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”

Karl Strauss Brewing Company
San Diego and La Jolla, CA

“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”

WAU NYC
Upper East Side, New York

Talk to sales

Tell us what you’re running. We’ll take it from there.

A real person replies within one business day. To speed things up, include:

  • Your POS platform
  • How many locations you have
  • The issue or goal, and your timeline

Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com

Heads up

Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.

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(310) 734-2572

SERVD support

(310) 736-9302

Support is live 8 AM to midnight ET, 7 days a week

sales@sorapartners.com
support@sorapartners.com

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