Retail
Checkout has to work every time.
A frozen register on a Saturday means a line out the door and sales walking away. A scanner that won’t read or a price that won’t match does the same thing, one customer at a time.
We support the POS, the store network and the website, from item catalogs and barcode scanners to the Wi-Fi in the stockroom, with one team to call for all of it.
7 days8 AM to midnight ET. Live POS support when the register stops.
Day oneCatalog and hardware ready. Items, barcodes, scanners and printers set up before you open.
1 callPOS, network and website. One team, so nothing gets bounced between vendors.
What we fix
The problems that cost you sales, and how we fix them.
The register freezes on a Saturday.
Call SERVD and a Tier 2 tech works the problem with you, 8 AM to midnight Eastern, seven days a week.
Items won’t scan or prices don’t match.
We clean up your item catalog and barcodes so what rings up at the register matches the shelf tag.
Inventory doesn’t match the shelf.
We set up inventory syncing between the POS and your stores, so counts and reorders reflect what you really have.
Every store runs a different catalog.
We build one catalog for all your locations, with the same items, pricing and setup at every register.
The card reader or network drops.
Our techs run the cabling and access points, then SERVD I.T. monitors the network 24/7 with LTE backup internet.
Opening a new store.
We set up registers, scanners, printers and the network, load the catalog and train your team before the doors open.
New staff every season.
On site or remote training, in a group or one-on-one, plus refreshers whenever your team turns over.
The website doesn’t sell.
We build and manage online stores and websites, with local search that brings shoppers through the door.
Who we work with
From boutiques to multi-store groups.
Boutiques and gift shops
Independent shops, gift stores, florists and apparel, where one register handles everything.
Grocery and markets
Markets and specialty grocers with big catalogs and lines that have to keep moving.
Multi-location chains
Retail groups with several stores that need the same catalog, pricing and setup everywhere.
Retail platforms we support
We’re an authorized partner for Square and Toast, and we set up and support the hardware and tools around them. See our partners.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.