Health and fitness
Members notice when the front desk stalls.
A card reader that won’t take a membership payment, a retail sale that won’t ring up, Wi-Fi that drops in the middle of a class. Every hiccup happens right in front of a member or client.
We support the POS at the front desk, the network behind it and the website clients find you on, with one team to call for all of it.
7 days8 AM to midnight ET. Live POS support for the front desk and retail.
Day oneFront desk ready. Registers, readers, printers and Wi-Fi set up before you open.
1 callPOS, network and website. One team, so nothing gets bounced between vendors.
What we fix
The problems members and clients notice first, and how we fix them.
The card reader won’t take payments.
Call SERVD and a Tier 2 tech works the problem with you, 8 AM to midnight Eastern, seven days a week.
Booking and the POS don’t talk.
When your membership or booking software stops syncing with the POS, we work the issue with the vendor until it’s fixed.
The Wi-Fi drops mid-class.
Our techs run the cabling and access points, then SERVD I.T. monitors the network 24/7 with LTE backup internet.
Retail doesn’t match the shelf.
We set up the item catalog, barcode scanners and inventory syncing for your retail, so counts and prices stay right.
Every location runs differently.
We standardize the POS and network setup across locations, so reporting and training work the same everywhere.
Opening a new location.
We set up registers, readers, printers and the network, and train your team before the doors open.
Front desk staff turn over.
On site or remote training, in a group or one-on-one, plus refreshers whenever your team changes.
The website isn’t bringing in members.
We build and manage websites for gyms, studios and spas, with local search that helps new clients find you.
Who we work with
From neighborhood studios to multi-location gyms.
Gyms and fitness centers
Front desks, check-in, retail and supplement counters, with members coming and going all day.
Boutique studios
Yoga, cycling, pilates and class-based studios where the rush hits right before class.
Spas and salons
Day spas, salons and barbers selling services and retail from the same register.
We’re an authorized partner for Toast, Square, Lavu and Slice, and we work with the booking and membership vendors around them. See our partners.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.