Restaurants
Built for the rush.
Restaurants don’t get a slow hour to fix things. When a terminal freezes, the Wi-Fi drops or the online menu stops matching the POS, it costs you tickets and tables right then.
We support the POS, the network it runs on and the website that brings guests in, so there’s one team to call when something’s off and one team making sure it doesn’t happen again.
2,000+Restaurant brands and franchise groups. From one cafe to national rollouts.
7 days8 AM to midnight ET. Live POS support from Tier 2 techs who know restaurant systems.
1 callPOS, network and website. One team, so nothing gets bounced between vendors.
What we fix
The problems that slow a restaurant down, and how we fix them.
The online menu doesn’t match the POS.
We rebuild and centralize your menu so the POS, online ordering and delivery apps show the same items and prices.
Every location runs its menu differently.
We set up multi-location management with one master menu and the right access levels, so changes roll out the same way everywhere.
Tickets land at the wrong station.
We fix kitchen routing and KDS setup so each order hits the right prep station and fires on time.
The Wi-Fi drops mid-rush.
Our techs run the cabling and access points, then SERVD I.T. monitors the network 24/7 with LTE backup internet.
Something breaks during service.
Call SERVD and a Tier 2 tech works the problem with you, 8 AM to midnight Eastern, seven days a week.
A new store with a tight opening date.
We install, test and train before launch, stay for opening day, and use the same setup at every location.
New hires every season.
On site or remote training, in a group or one-on-one, plus refreshers whenever your team turns over.
The website isn’t bringing in guests.
We build and manage restaurant websites with online ordering, local search and menus that stay current.
Who we work with
From corner cafes to franchise groups.
Quick service and pizzerias
Counter service, fast casual, drive-thru and pizza, where speed at the register is everything.
Full service and bars
Sit-down restaurants, bars, breweries, taprooms and nightlife, with tabs, splits and a packed Friday night.
Coffee shops and bakeries
Cafes, bakeries and juice bars running high-volume mornings on a small team.
Groups and food halls
Franchises, multi-location and multi-concept groups, and food halls with many kitchens under one roof.
Restaurants we support
We support Toast, Square, Lavu and Slice as an authorized partner, plus the tools around them like Olo, MarketMan and Restaurant365. See our partners.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.