Managed IT and POS support in Los Angeles County.

Our installer Eric was amazing. We are self-managed and did not have our IP addresses correct. Eric was very patient while we worked through our issues. He was very extremely professional and answered all our questions without hesitation. Chris was assigned as our Go Live consultant. He too was amazing. He was extremely informative with both the FOH and BOH operations. I have been with Karl Strauss for over 25 years and have worked with tons of consultants over those years. Chris was by far the best consultant I have ever worked with. Chris was able to identify some of our issues right away and presented solutions quickly and efficiently. Chris was approachable and honest in his explanations, even if that meant he did not have the solution we were looking for. I would recommend Chris as a Go Live consultant for everyone.

Reita S., Karl Strauss Brewing Company, San Diego/La Jolla, CA

Chris was so helpful!! Not only did he help me with the installation, but he answered all of my questions about staff list, payroll, etc. He taught me how to use the system and walked me through everything step by step while being very patient. He has continued to answer all of my questions and has responded to me when I have questions or concerns since the day of implementation. Truly outstanding customer service and super helpful!

Amy, Momona, Chico, CA

There was no better person for the job than Jeremy onsite at this Marriott Property. He followed process to a T, took ownership and control of the install/GL despite some minor setbacks, and had great communication with our internal team. Thank you Jeremy!

Courtyard by Marriott, Cypress, CA

The installation of our new POS system went smoothly and efficiently. Nick demonstrated a high level of expertise, ensuring a seamless setup process. Clear instructions and effective communication made the installation hassle-free. I appreciate the professionalism and competence exhibited throughout, resulting in a successful implementation.

Juliana, The Funky Lemon, San Diego, CA

Rick was excellent! He was a problem solver not only by knowing the quick answers but also in understanding how our business operated to customize solutions. He was friendly, listened extremely well, and supportive. Went out of his way to find solutions, make contacts, train and support. He was awesome!

Chadwick, Two Doughs Pizza Co, Agoura Hills, CA

From the moment Chris arrived at our establishment, his professionalism was incredible, the knowledge and patience he had in listening made us feel like we were in good hands. We are completely satisfied with his great work and the help he gave us. Great Job Chris we really appreciate all your help.

Miguel, Pacific Coast Grill, Cardiff, CA

Chris was very helpful during our implementation. He is knowledgeable about the product, so he was able to answer any questions we had. He’s also willing to help us over the phone whenever we need although it’s been 3 or 4 weeks already. Keep up the good work!

Giang, Chin's Szechwan, Carlsbad, CA

Hello! I wanted you to know that Ron Generoso did excellent work assisting us in our hardware setup and testing. Much appreciated.

Troy, Mosaic, Redding, CA

Thomas was very thorough with his installation, training, and go live support ! He went above and beyond! I am so happy he was assigned to this project! His hard work should not go unnoticed!

Tom Ham's Lighthouse, Mission Bay, CA

We had the pleasure of working with Danny a few days ago. This is our second location and training, so we asked Danny for a “next level” training and boy did we get it. He helped us find solutions for all of our cash handling/security concerns and showed us some loss management reports that we didn’t know existed. He helped us with our tip sharing, order and pay QR codes, job code permissions, and solved the bartender deposit procedure. We appreciate that he followed up today and would highly recommend SORA.

Molly and Matt, Bolt Brewery, San Diego, CA

Chris is a highly-communicative, approachable professional. Excellent services cheerfully provided by Chris.

The Team, Rams Hill Golf Club, Borrego Springs, CA

Marlena was incredibly knowledgeable, patient, helpful, and efficient as we walked through all the steps to install and configure each of our pieces of equipment…The install and config for the most part went extremely smoothly – I could tell that Marlena had done this many times before, and most likely always with newbies such as myself – but I learned so much about how the system works and how all the components integrate…I would specifically ask for her help because I know I can trust her vast knowledge and experience, because of her amazing patience, and I know we work together extremely well.

Leslie, Columbia City Hotel Restaurant & What Cheer Saloon, Columbia, CA

Everything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. You solved issues Toast and Ubereats could not.

Vartkes, Zankou Chicken, Long Beach/Anaheim/Hollywood/Van Nuys, CA

Art is a star – thank you for sending him my way.

Matt D., Helms Bakery, Culver City, CA

Flawless implementation and Chris was great when answering questions and discussing tradeoffs. World class customer service.

Armand, Teaspoon, Pinole, CA

I just wanted to pass on the feedback from my Food and Beverage team regarding the recent training we had with Art. My team has been very happy with his training style and the way he delivered the information. Art was very thorough and detailed: covered all the topics to help our team get up to speed with getting up and running.

Inessa U., Shore Hotel, Santa Monica, CA