What is the SERVD POS Support program, and how does it work?

The SERVD POS Support program from SORA Partners is a live, on-demand support service designed to keep your point-of-sale system running smoothly. With access to a team of US-based Tier 2 technicians, you receive fast, reliable assistance whenever you need it, minimizing downtime and ensuring your operations continue without disruption.

How the SERVD POS Support Program Works:

1. On-Demand Support
   • Reach our expert technicians via phone or online from 8 a.m. to midnight EST, seven days a week.
   • Whether you’re dealing with a software glitch, hardware issue, or user error, our team is ready to troubleshoot and resolve problems in real-time.
2. Proactive Problem Prevention
   • We perform regular system checkups to identify and address potential issues before they become major disruptions.
   • Menu updates, configuration adjustments, and performance optimizations ensure your POS system is always operating at its best.
3. Wide Compatibility
   • The SERVD program isn’t limited to SORA-installed POS systems. No matter where you purchased your setup, we provide the same dependable, professional support.
4. Stress-Free Resolution
   • Forget the finger-pointing between providers—SERVD offers a single point of contact for all your POS-related issues, saving you time and frustration.
5. Tailored Assistance
   • Our team works closely with you to understand your system and operations, delivering personalized solutions that meet your specific needs.

With the SERVD POS Support program, you gain more than technical assistance—you gain peace of mind knowing your POS system is backed by industry experts who are dedicated to your success.

Ready to experience worry-free POS support? Contact us today to learn more about the SERVD program and how it can help your business!