If you’re operating on or near Disney properties, you already know how complex their payment system can be.

From setting up the right packages to chasing down missing checks or handling refunds that just don’t match — it’s frustrating, time-consuming, and easy to get wrong.

That’s why we built a support program just for you.

SERVD - SORA Partners POS Heldesk & Support

SERVD – Live POS Support

Optional Mantra Add-On

Can’t find a check? Dealing with a Disney refund?

With our SERVD program, help is just a call away. You have access to a team of expert technicians who specialize in troubleshooting POS systems and resolving technical issues in real time. From hardware malfunctions to complex troubleshooting, we’re here to resolve issues quickly and efficiently, minimizing downtime.

Our US-based Tier 2 and 3 technicians are also trained to tackle the quirks of the Mantra system with precision and speed.

With the Mantra Add-On, we’ll:

  • Find and fix missing or misapplied checks
  • Resolve package and payment syncing issues
  • Walk you through refund handling tied to Disney payments
  • Decode confusing transactions and get you answers fast

Support hours: 8AM–Midnight EST, 7 days a week
Add this option to your SERVD plan anytime

What operators say

Our techs get asked for by name.

“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”

Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA

“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”

Karl Strauss Brewing Company
San Diego and La Jolla, CA

“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”

WAU NYC
Upper East Side, New York

Toast POS Installs

With Mantra Setup Included

Avoid the pain of setting up Disney’s payment structure alone.

At SORA Partners, we provide expert POS installation designed to get your business live, fast, with every detail dialed in, including the full configuration for Mantra Lite. Our experienced techs handle the heavy lifting so you can focus on launching, training, and growing.

With your installation, we’ll:

  • Preloaded Disney payment packages
  • Check routing logic that works from Day One
  • Refund paths set up correctly
  • Backend setup done for you

We handle POS installs and the full configuration for Mantra Lite.
Talk to one of our specialists today for more information

Trusted by 2,000+ restaurant brands and franchise groups

Firehouse Subs
Tom's Watch Bar
Goop Kitchen
Eggs Up Grill
Mendocino Farms
Winghouse
Modern Margarita
Atomic Burger
Fat Patty's
Buddakan
Dick's Wings

and 2,000+ more

POS Training

With Disney Workflows

Your staff can’t fix what they don’t understand. We’ll train them to succeed.

SORA Academy delivers hands-on, expert-led training programs that help your staff get confident, reduce errors, and unlock the full potential of your system. We offer interactive, role-based training for front-line users, back-office staff, and managers, tailored to the way your business actually works.

Training topics included:

  • How to process Disney packages without mistakes
  • What to do when payments or refunds don’t match
  • Real-world troubleshooting for real-world Mantra issues
  • Best practices to avoid downtime and guest frustration

Flexible formats: 1-on-1, team sessions, or seasonal refreshers.
Add Mantra Lite training to your toolbox