We don’t install and walk away
A POS should make service easier, not louder.
We install and configure your system, train your team, and stay on the line once you’re live. The same people who set it up are the ones who answer when something breaks mid-rush.
We’re an authorized partner for Toast, Square, Lavu and Slice, and we support the tools around them, including Olo, MarketMan and Restaurant365. Your network matters too, so SERVD I.T. keeps the Wi-Fi and internet under your POS steady.
Tier 2Your first call reaches an expert. No scripts and no hold loops, with Tier 3 on standby for the tough ones.
7 daysLive support, 8 AM to midnight ET. Weekends included, because service doesn’t stop at 5.
90 daysPost-live coverage. Check-ins, unlimited helpdesk access and up to 3 on-site visits after go-live.
Our POS services
From install day to year five, one team has your back.
SERVD live POS support
Skip the wait and solve the issue. Every call starts with a US-based Tier 2 tech who knows Toast, Square, Lavu, Slice and the add-ons around them.
- 8 AM to midnight ET, 7 days a week
- Tier 3 escalation on standby
- Gift cards, tip pooling, coursing and online ordering
- Optional Mantra add-on for Disney payments
POS installation
Set up right the first time, for a new concept or a system swap.
- Terminals, printers, drawers and tablets
- Menus, users and integrations tested
- Go-live support on site
POS training
Hands-on, role-based training built around how your team works.
- Front-of-house basics
- Back-office and manager tools
- Tip pooling, coursing and online ordering
90-day post-live support
An extra safety net for the first three months on a new system.
- Kickoff call within 48 hours
- One-week check-in, then biweekly calls
- Up to 3 on-site visits
Operating on or near Disney property?
Our Mantra add-on for SERVD tracks down missing checks, fixes package and payment syncing, and walks you through Disney refunds.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.