Why SERVD
Skip Tier 1. Start with someone who can fix it.
When your POS acts up mid-rush, the last thing you need is a script. Every SERVD call starts with a US-based Tier 2 tech who knows Toast, Square, Lavu and Slice and the tools around them, with Tier 3 on standby for the tough ones.
Restaurants, retail shops, spas and gyms all run on SERVD, and it doesn’t matter who installed your system. Bought it from a reseller, direct from the vendor or inherited it with the business? We’ll support it.
Tier 2Your first call reaches an expert. No scripts, no hold loops, and Tier 3 on standby for the complex ones.
7 days8 AM to midnight ET. Weekends included, because service doesn’t stop at 5.
AnyWherever you bought it. Reseller, direct from the vendor or inherited. We support systems we didn’t install.
What’s included
Everything you need when the POS won’t cooperate.
Tier 2 from the first call
Start with a US-based expert who can actually fix it. Tier 3 is on standby for the tough ones.
Live help, 7 days a week
8 AM to midnight ET, weekends included. Your business doesn’t clock out at 5, and neither do we.
POS and add-on know-how
Toast, Square, Lavu and Slice, plus Olo, MarketMan and Restaurant365. Gift cards, tip pooling, coursing and online ordering too.
Menu and configuration help
Menu updates, configuration changes and backend cleanup, so small problems don’t turn into big ones mid-shift.
Remote and on-site
Most fixes happen remotely. When a problem needs hands, one of our own technicians comes to you.
One team for POS, IT and web
Add SERVD I.T. for your network and SORA Sites for your website, and it all goes through one number.
Coverage
Four tiers, from occasional help to fully tailored.
SERVD is a monthly fee based on your number of locations and the tier you choose.
SilverGoldPlatinumDiamond
Operating on or near Disney property?
Our Mantra add-on for SERVD tracks down missing checks, fixes package and payment syncing, and walks you through Disney refunds.
Trusted by 2,000+ restaurant brands and franchise groups
and 2,000+ more
What operators say
Our techs get asked for by name.
“Everything seems to be fixed now. They did an incredible job. You solved issues Toast and Ubereats could not.”
Zankou Chicken
Long Beach, Anaheim, Hollywood and Van Nuys, CA
“I have been with Karl Strauss for over 25 years and have worked with tons of consultants. Chris was by far the best consultant I have ever worked with.”
Karl Strauss Brewing Company
San Diego and La Jolla, CA
“He trained us better than the Zoom meetings. He has knowledge about everything. Can we get him for the rest of our locations?”
WAU NYC
Upper East Side, New York
Talk to sales
Tell us what you’re running. We’ll take it from there.
A real person replies within one business day. To speed things up, include:
- Your POS platform
- How many locations you have
- The issue or goal, and your timeline
Prefer the phone? Sales: (310) 734-2572
sales@sorapartners.com
Heads up
Existing customer with an outage? Call SERVD support at (310) 736-9302 for the fastest response.