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Hawaiian Bros
soraweb
2025-04-02T19:43:12+00:00
Hawaiian Bros Support Request
Requestor
(Required)
Cole Patterson, cpatterson@hbos.com
John McDermot, jmcdermot@hbros.com
Dave Shandy, dshandy@hbros.com
Lee Patterson, lpatterson@hbros.com
Type of Request
(Required)
Menu Support
POS Support
Menu Change Request
Menu Support
(For problems with item availability, pricing, or display on POS or online menus.)
Affected Menu Section
(e.g., online ordering, POS display, modifiers)
Specific Items Impacted
(e.g., “Cheeseburger not appearing,” “Happy Hour pricing incorrect”)
Description of the Issue
(e.g., missing items, incorrect pricing, modifier errors)
Steps Taken So Far
(e.g., refreshed POS, re-synced menu, verified settings)
Issue Frequency
Constant
Intermittent
One-time occurrence
POS Support
(For problems with POS hardware or the Toast backend)
Support for
Hardware Issue
Toast Backend Issue
Hardware Issue
(For POS terminals, card readers, printers, kitchen displays, etc.)
Device Affected
(e.g., POS terminal, printer, card reader)
Device Model (if known)
(e.g., Toast Flex, Toast Go, Epson TM-m30)
Description of the Issue
(What’s happening? Any error messages? When did it start?)
Steps Taken So Far
(e.g., rebooted device, checked cables, reconnected peripherals)
Issue Frequency
Constant
Intermittent
One-time occurrence
Location(s)
Locations where the issue is occuring
Does SORA need to contact personnel onsite
Yes
No
Onsite Contact Information
Name
First
Last
Phone
Email
Toast Backend Issue
Description of the Issue
(What’s happening? Any error messages? When did it start?)
Steps Taken So Far
(e.g., rebooted device, checked cables, reconnected peripherals)
Issue Frequency
Constant
Intermittent
One-time occurrence
Location(s)
Locations where the issue is occuring
Does SORA need to contact personnel onsite
Yes
No
Onsite Contact Information
Name
First
Last
Phone
Email
Menu Change Request
(For changes to menu items, pricing, or modifiers)
Affected Menu Section
(e.g., online ordering, POS display, modifiers)
Specific Items Impacted
(e.g., “Cheeseburger not appearing,” “Happy Hour pricing incorrect”)
Description of the Change Requested
(e.g., add missing or new items, change incorrect pricing, change modifier)
Should we publish the change immediately?
Yes
No
Future Date
MM slash DD slash YYYY
Choose the date you wish to publish the change
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